
Founded in 1985 in an
Iowa farmhouse, Gateway has grown into one of America's best known
brands with millions of satisfied customers. Starting with a $10,000
loan guaranteed by his grandmother, a rented computer and a three-page
business plan, Ted Waitt turned Gateway into a revolutionary company
whose innovations helped shape the technology industry.
The company previously called Gateway 2000
received national acclaim in 1991 when it introduced its
distinctive cow-spotted boxes, a tribute to its farm heritage.
In 1993, it cracked the Fortune 500 and went public, trading on
the NASDAQ before moving its stock to the New York Stock Exchange
in 1997. The following year, Gateway shifted its head office from
North Sioux City, South Dakota, to the San Diego area.
Gateway's evolution has taken it from a PC maker
to a Branded Integrator with a growing range of its own products
and services, such as thin TVs, digital cameras, camcorders and
systems and networking products. But the company's basic principles
remain the same.
Gateway's early value proposition is similar to
that of today and an outgrowth of Mr. Waitt's own predisposition
to plain talk and fair dealing. It is based on offering products
directly to the customer, providing them with the best value for
money and unparalleled service and support.
Gateway has always been devoted to treating customers
with respect and decency, and it consistently ranks among the
industry's top companies in customer loyalty, an accomplishment
the company and its people prize highly. Its early tagline, "You've
got a friend in the business," continues in spirit, as the
company's more than 8,000 people help deliver service and support
through call centers, nearly 200 retail stores and an award-winning
Web site.
Gateway, since its earliest days, has pioneered
numerous industry trends and practices. It was the first PC company
to offer systems with color monitors as standard, the first to
offer a standard three-year warranty and the first to commercially
explore convergence of the PC and television. It was one of the
nation's early "bricks and clicks" retailers, and it
was among the first direct retailers to sell its own branded consumer
electronics with the launch of the highly successful Gateway®
Plasma TV.
As Gateway pushes into new frontiers with a growing
range of video and digital consumer electronics goods, it remains
dedicated to its original objective of helping people improve
their lives through technology.